CHIA Training schedule for 2020 - now online

CHIA Vic is committed to improving the capacity of the community housing sector in Victoria by providing regular training and professional development courses on topics as diverse as defusing aggression and dealing with difficult calls through to understanding the Residential Tenancies Act.

We also create bespoke training courses to meet identified industry needs or the needs of individual workplaces. If you would like to request a new training program, contact Holly Mullaney on 9654 6077.

Online courses now available.

Courses can include

Residential Tenancy Act for new workers
Regulation of community housing in Victoria
Understanding of the big housing picture
Working with clients in community housing
Handle with care tm - Staff safety and defusing situations where individuals may be aggressive
Introduction to the community housing industry
Mental health training for managers
Financial training for non-finance people
Rent setting in community housing
Understanding professional responsibilities of housing and tenancy workers
Overcoming procrastination and perfectionism to enhance worker’s wellbeing and effectiveness
Workplace civility and politeness, worker wellbeing and good service provision
Introduction to the Residential Tenancy Act
Building resilience in the face of change
Time management, worker effectiveness and worker well-being
Difficult conversations-how to talk to almost anyone about almost anything
Management in rooming houses
Case notes and record keeping
Managing difficult calls
National Disability Insurance Scheme and housing in Victoria
Dealing with contractors
Preparing for VCAT
Human rights training
Managing vicarious trauma

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Theme: Children and Parenting Family Violence Health and Wellbeing Homelessness Young People