This guide contains information about discounts and services for eligible households in Victoria. These range from utility discounts, pet registration discounts, dental care concessions and much more. Not all require people to hold a health care card and many services have addtional hardship support for clients with no cards, upon discussion.
Updated Dec 2022
Developed by the Eastern Regional Coordinators Group the aim of this resource is to assist workers across Inner- and Outer- Eastern Melbourne to navigate the various health and community support sectors, for the benefit of the people (consumers and carers/families) that they work with.
The guide will also assist providers to understand key entry points to the various service sectors.
This suite of Personas was developed by the Eastern Regional Coordinators to bring to life the experiences of clients with complex support needs who may interact with multiple services.
These personas can be used at forums, training and events, as well as for strategic planning, client journey mapping and advocacy.
This guide details referral pathways for Homelessness Emergency Accommodation Response Team (HEART) clients to localised Mental Health and Alcohol & Other Drugs support services in the Eastern Region.
The attachment theory argues that a strong emotional and physical bond to one primary caregiver in our first years of life is critical to our development. If our bonding is strong and we are securely attached, then we feel safe to explore the world. If our bond is weak, we feel insecurely attached.
Published by the Austrlian Childhood Foundation, Heart Felt is a collection of children’s experiences and stories of abuse, recovery and hope.
Eastern Community Legal Centre (ECLC) offers free legal assistance from offices in Box Hill, Boronia and Healesville during the day, at night and at outreach locations across Melbourne’s east. Serving the local government areas of Boroondara, Knox, Manningham, Maroondah, Whitehorse and the Yarra Ranges.
This resource sheet provides information to service providers and practitioners working in the child, family and community welfare sector on how to report suspected child abuse and neglect. It defines child abuse and neglect, and provides contact details for the reporting authority in each state and territory.
This is Charlie's Story. Charlie and his mother are thrust into the bewildering world of homelessness when he is six years old. After struggling to adjust to the changes in his life, Charlie finds support, friendship, and eventually, home.
Written and published by the Statewide Childrens Resource Program, this story is a fantastic resource for everyone supporting families and children who are experiencing homelessness.
CEEP funding supports young people who are homeless or at risk of homelessness to develop and sustain pathways into Education Employment and Training (EET). Brokerage funds assist young people to purchase uniforms, books and school materials, tools, education fees, work clothes, computers, public transport and other EET related expenses.
Uniting are the administrators for the Eastern Metro.
Emerging Minds have developed this toolkit that draws from the expertise of Aboriginal and Torres Strait Islander consultants, practitioners, non-Aboriginal practitioners and Aboriginal and non-Aboriginal organisations. Rather than focusing on why it is difficult to engage with Aboriginal and Torres Strait Islander children, their families and communities, it will explore how non-Aboriginal practitioners and services can develop genuine connections with Aboriginal people and communities to create the best conditions for effective service delivery; services based on respect, learning and creating shared understandings.
The legislative, technical and research landscape that informs online safety best practice is constantly evolving. It is important to stay up-to-date
Free hepatitis A vaccine campaign in response to a widespread outbreak of hepatitis A that is now affecting rough sleepers in Victoria.
In 2012, the Victorian Government initiated an inquiry into the handling of child abuse allegations within religious and other non-government organisations. The Betrayal of Trust Report, which detailed the inquiry findings, made a range of recommendations, including the need to better protect children from child abuse when they access services provided by organisations.
Child Safe Standards and the Reportable Conduct Scheme are part of the Victorian Government’s commitment to implementing these recommendations.
Family Access Network in conjunction with Anchor coordinate the Private Rental Brokerage Program, assisting young people who are ready to live independently in a share-house or private tenancy.
With the National Disability Insurance Scheme already rolling out in the Inner and Outer East, we have been gathering information that will be useful to those practitioners working within the homelessness sector.
Family Access network (FAN) has SSATI HEF available for young people (15-25) who identify as sexual or gender diverse who are at risk of or are experiencing homelessness.
The Council to Homeless Persons (CHP) is the peak body representing organisations and individuals in Victoria with a commitment to ending homelessness.
Starlady from Zoe Belle Youth Project spoke to our EHN Practitioners forum in August about the free trans and gender diverse inclusive practice training. Below are some fantastic resources to assist you and your organisation develop inclusive practice.
This resource has been created by the Statewide Children's Resource Program to support the Specialist Homelessness Services of Victoria to ensure children are being recorded correctly.
Published by Our Watch, this free, downloadable poster aims to harness the power of bystanders by providing 26 practical actions to challenge gender stereotypes and promote respect.
The Victorian Commission for Children and Young People is an independent statutory body established to promote improvement and innovation in policies and practices affecting the safety and wellbeing of Victorian children and young people. We have a particular focus on vulnerable children and young people as defined in the Commission for Children and Young People Act (2012).
A free and confidential counselling service for young Aussies (ages 5-25)
Reporting child sexual abuse is a community-wide responsibility. Accordingly, a new criminal offence has been created in Victoria that imposes a clear legal duty upon all adults to report information about child sexual abuse to police. The offence commenced on 27 October 2014.
This document provides general guidance for the implementation of the child safe standards to improve the way organisations that provide services for children prevent and respond to child abuse that may occur within their organisation.
Victims of family violence can now access support packages to assist with financial and practical support needs in order to leave abusive relationships or heal after leaving one.
K.Y.M. (Victoria) Inc is running a Program available to 17-64 year olds, supporting them to reengage into education, training and/or employment.
Inspiro provides a free generalist youth counselling service for young people aged between 12 to 25 who live, work or study in the Yarra Ranges, and may be dealing with depression, anxiety, bullying, harassment or managing relationships.
Headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug
Youthlaw has an online resource for young people called StreetSmart. It’s designed to be just as easy to use on a smartphone as it is on a tablet or desktop and it has all the important info young people need to know about police, Protective Services Officers (PSOs), ticket inspectors and security guards.
This resource sheet provides information to service providers and practitioners working in the child, family
and community welfare sector on how to report suspected child abuse and neglect. It defines child abuse
and neglect, and provides contact details for the reporting authority in each state and territory.